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What is your company's primary area of expertise?
ABLE Innovations, LLC is a leader in bundled content optimization and translation solutions. We deliver an outsourced, managed service for local-language products and supporting materials that will cost less to author, localize, publish, support and update. By integrating our content development and translation solutions, we deliver technical writing with publishing and localization as a single, streamlined process, helping to dramatically reduce our clients' time-to-market and costs.
How long has your company been doing localization projects?
Since 1997
How do you manage translation projects?
Each client is assigned a senior project manager (SPM) as the main contact for the life of your project/business. The ABLE SPM, a veteran to our industry with minimum experience of having managed at least $1.5M/year in translation projects, will provide the project plan and schedule for your approval, assemble the appropriate team(s) for your project (including translators, editors, engineers, testers and DTP specialists), supervise the project, communicate project status through regular reports, coordinate in-country reviews, ensure change requests are implemented and all deliverables meet our
ABLE Guarantee™
for Quality and On-Time Delivery.
To ensure consistency in terminology, we use the same team of native, subject-matter experts for the translation and editing of your software and user interface as we do your user manuals, training guides, packaging and marketing collateral. This ensures a cohesive, consistent image is reflected for your company and its products.
Our ISO 9001:2000-compliant processes are strictly followed and build quality into every step, ensuring repeatable success on each and every client engagement. For more information, please go to: http://www.ableinnovations.com/methodology.asp.
Where and how will the translation, localization, and
quality assurance take place?
For best linguistic quality, our translation and editing
teams are located in the country of the target language. This
ensures that our linguists are not only native speakers and
trained translators, but also up to date with the latest use
of the target language. (Languages evolve at a constant rate
and it is important for a linguist to be exposed to these
changes on a daily basis.)
ABLE conducts extensive quality assurance (QA) throughout
the life cycle of your project. Through our unique infrastructure
of technical and linguistic skills, ABLE offers both linguistic
and technical QA for your help systems, software, and Websites.
Although QA processes are customized for each individual project,
our QA process typically includes the following:
- Management and tracking of files between customers, project
managers, translators, editors, desktop publishers and engineers,
through the use of our secure, online Document Transfer
System (DTS). We log all events, provide secure access and
document archiving, and maintain strict control of and access
to the process. In addition, DTS provides automatic email
notification to recipients when documents are uploaded to
the DTS site.
- Detailed instructions and product training for each member
of the translation team. In addition to sending the translatable
files to the translation team, ABLE engineers can provide
contextual information using screen shots (when appropriate)
- Quality control checklists and best practices by everyone
who is assigned to your project. At ABLE, we believe in
building quality in instead of testing quality out.
- A translated glossary of terms to complement our translators'
knowledge of the application, the reference material, and
subject-matter expertise.
- A translation editor with translation memory for every
member of the translation team, to ensure consistency, speed,
and cost-savings.
- Implementation of our three-step linguistic workflow,
which includes translating, editing, and verification, to
ensure highly accurate and culturally appropriate translations.
- A review of the completed files by ABLE Innovation's
project management and engineering teams before the final
files are delivered to the customer.
Formal linguistic testing of your software and associated Help
will be handled by our testing team in the US.
How are changes handled during the project?
As soon as we receive new/updated files from you, we will
perform a complete analysis and submit a change request form
based on the nature of the changes and the time/cost impact,
if any, on the project cycle. If the change request increases
the cost of the project by at least 10%, your approval, in
writing, is required before work resumes on your new files.
All changes will be incorporated as the translation technology
we employ ensures for smooth updates without loss of any previous
translation work. In short, we create a sentence-based translated
"glossary" (called Translation Memory or TM). This
TM will be applied to your changed files so all existing translations
will be leveraged against the new material.
What is your record for delivering on time?
100% Satisfaction. We guarantee it. If ABLE is responsible
for late delivery, we will discount the project price by a
percentage for every business day we are late.
How accurate are your estimates?
Very accurate. We provide fixed-price proposals for translation/localization
services. You have no risk. The only time there are changes
to the investment stated is when you make changes to the scope.
Explain some of the significant savings you have provided
to your clients.
From a business process engineering/tool integration standpoint,
our clients would testify that we have delivered stunning
localization savings and accelerated time to market for global
products through our content optimization consulting, single
sourcing technology and services, internationalization assessment
and QA tools, localization engineering tools…as well
as guaranteed quality and on-time delivery of language services.
Regarding just our language services, significant savings
have been delivered to our repeat customers in the following
ways:
- Productivity Improvement Discount. As we work with
you, we leverage our efficiencies into pricing discounts
that reduce your bottom-line costs, year after year, guaranteed.
- No Volume Commitment. We understand that the only
way to win your business in the long-term is to win your
trust every day, so we don't require a volume commitment.
- Guaranteed Best Price. Preferred pricing is applied
to every project submitted to ABLE from anywhere within
your company. Finance can easily centralize purchasing and
track costing/savings.
- Simplified Pricing. No volume/multilingual discounts
and customer loyalty credit programs to track or reconcile.
- No Minimum Charges. Small jobs are treated like large
jobs. So whether you have two words or 20,000 words, all
additions are counted toward the cumulative word count of
your existing project.
- One-Stop-Shopping. When you outsource your worldwide
translation and internationalization projects to ABLE, you
avoid the increased costs of managing a simultaneous release
across multiple suppliers. We guarantee to pass the resulting
cost savings that are gained from economies of scale back
to you in productivity improvement discounts.
- Quick Start Program. Faster project kick-off is assured
because we'll dedicate resources and customize processes,
making pre-production analysis more efficient, quoting streamlined,
resource allocation maximized, and approval/change order
acceptance rapid.
- Faster Delivery of Project. Because we streamline
the pre-production, approval, and project set-up process,
our production team can deliver your project sooner.
- Consistency. Dedicated production teams build and
share knowledge in terminology, subject matter expertise,
and writing style guidelines, which result in higher-quality
and consistent deliverables across projects.
What financial guarantees of service or incentive programs
does your company offer?
ABLE Innovations provides innovative approaches to creating
efficiencies and passing these resulting cost-savings on to
you. There are no "golden handcuffs" or proprietary
technologies or assets that cannot be transferred to you.
We simply have faith in our expertise and processes to guarantee
we will deliver what we promise.
- Guaranteed Cost Savings- we reward your loyalty and commitment
by extending year-on-year pricing discounts based on economies
of scale we receive from working with you. This reduces
your bottom-line costs year after year. Guaranteed.
- Guaranteed Quality- our documented methodology and proven
processes ensure our highly-trained and veteran production
staff will meet or exceed your acceptance criterion and
quality expectations on every job we deliver, or we will
re-do it. Guaranteed.
- Guaranteed On-Time Delivery- if ABLE is responsible for
late delivery, we will discount the project price by a percentage
for every business day we are late. Guaranteed.
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