ABLE Innovations


 FAQ  




 
 

frequently asked questions 

What are your core competencies and services? Are there any affiliates or alliances that assist with these services?

Our core competencies are provided in over 150 languages in Translation, Localization and Interpretation, Desktop Publishing, Testing and QA Engineering, Internationalization, Globalization. We have extensive translation/localization experience in: software, websites, help systems, eLearning, manuals, legal documentation, training materials, technical guides, marketing collateral, regulatory information etc.

What is ABLE's geographic coverage?

We are where our clients are. We serve clients in multiple locations worldwide. Our main production offices are located in Washington, Massachusetts and New Hampshire. We have established support teams in Japan, Argentina and Spain to assist in our language needs for the Asian, European and Latin American language markets. This enables us to assign project managers in or near the same time zone as our clients and to provide timely and high quality support.

What are your areas of industry market specialization?

Our customers come from various industries.We have a long tenure in the Technology, Energy, Life Sciences, Telecommunications and Finance industries.

What are ABLE's competitive strengths?

Translators: Our translators are all in-country and thus immersed in the culture and language daily. This allows for more accurate and localized translation.

Trusted Advisors: We will, at all times, act as your Trusted Advisors and recommend tools and processes to simplify and create efficiencies for you. Our goal is to have our team be an augment to your team, creating a seamless language solution tailored to your needs without you incurring extra overhead costs.

Pricing: ABLE does not require a volume commitment. We offer simplified pricing, one-stop shopping and consistency.

Management: Our project managers assist our clients through the entire project process. All of our PMs and Executive Management are multilingual and have senior level experience enabling them to handle difficult situations during demanding circumstances.

What is your process for translation?

Beginning at project kick-off, we instill several steps to monitor the quality and accuracy of the translation at every stage.

  • Use of quality glossaries and checklists that are approved by the client, whenever available and possible
  • Apply Translation Memories (TMs) wherever applicable to increase efficiency and consistency
  • Use native speakers with industry specific knowledge as translators
  • Use industry standard tools when possible to reduce time and costs for our clients
  • Test and review translated material throughout the project
  • Use the same Project Manager through a project's life cycle ensuring the PM has a strong understanding of the project

How does ABLE verify the qualifications and certifications of its translators and interpreters?

We utilize only thoroughly tested professional translators and editors with specific subject matter expertise who are located in-country. All potential translators are thoroughly screened with a translation test reviewed by a senior linguist, qualifications are evaluated, and all references are verified. We never use the same translators as editors or proofreaders.

What are ABLE's quality standards?

Our processes comply with the EN 15038: 2006 standard. By identifying the right people, process and measurement for every project, we can prevent and continually monitor the key aspects of each project. We analyze each project before it begins to identify any potential barriers down the road. Linguistic quality is measured regularly by using metrics and checklists that are based on the LISA (Localization Industry Standards Association) linguistic QA model.

What file formats can ABLE support?

ABLE supports most file formats from applications such as: C, C++, C#, Visual Basic, Java, Oracle, MS SQL, DBZ, Access, Robohelp. We support file formats such as: EXE, DLL, OCX and resource files such as: RC, TXT, TTK, RTF, DOC, HTML and XML and many more.

 


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