Background:
Over the past three years, ABLE Innovations has assisted Intellisync in localizing its Intellisync family of products into 16 languages including Brazilian Portuguese, Continental Portuguese, French, German, Italian, Spanish, Japanese, Simplified Chinese, Traditional Chinese, Polish, Danish, Finnish, Swedish, Dutch, Greek and Czech.

In support of Intellisync's direct customers, ABLE has delivered localization of Intellisync's Software Development Kits (SDKs) for Critical Path Software, MSN, Alcatel and Kyocera, among others.

Client Objective:
When ABLE started doing work for Intellisync in 1999, they were one of five vendors. Many projects later, ABLE became their "go-to" supplier for integrated globalization services. Julie Lieber, Localization Manager at Intellisync, credits her decision to stay with ABLE because, "ABLE does great work and their pricing and turnaround are realistic". But flexibility and responsiveness by ABLE's veteran staff members were not the only redeeming qualities that kept Intellisync coming back. Guaranteed cost savings, quality and on-time delivery ensured satisfaction by C-level management.

Challenge:
Despite this strong history and track record between the companies, Intellisync recently choose to try another strategy to meet its worldwide translation and internationalization needs. With the current economic climate affecting IT, and Intellisync experiencing slashed budgets, Intellisync felt compelled to try an in-country single language vendor (SLV) to try and save money. But the approach to secure a lower price per word ultimately proved not to be cost effective.

Lieber said, "Our in-country vendor called at the last minute and said they didn't have the necessary resources to perform the project we had requested, thus adversely affecting our localization efforts."

Solution:
To minimize its risk, Intellisync again called on ABLE Innovations. ABLE's production team expedited the release of this crucial Spanish product and met the international product requirements of this extremely time-sensitive project.

Because of ABLE's immediate response and customer commitment, the Spanish translations were delivered to Intellisync as promised. "As always, ABLE Innovations is fast, accommodating, accurate and convenient! ABLE has always made me feel like I am their only customer. No matter what the issue, they work for a solution that fits. This has created a strong trust that I count on today and will continue to count on tomorrow. Not only do they deliver on my projects, they deliver on their promise," replied Julie Lieber, Localization Manager, Intellisync.

About Intellisync

Intellisync, Inc. provides organizations with a comprehensive suite of software products and services that synchronizes and distributes critical information for an individual or throughout an enterprise. Organizations can choose to use Intellisync's ready-made enterprise offerings, or they can leverage Intellisync's professional services team to create custom solutions built upon Intellisync's core enterprise platform. Intellisync's customer and strategic partner base includes Global 2000 companies such as Microsoft, Siebel, Oracle, Yahoo!, NTT DoCoMo, Boeing and General Motors. The Company has headquarters in Silicon Valley and offices in Munich, Tokyo and London.

About ABLE Innovations

ABLE Innovations, LLC. leads the way in language technology and integrated globalization services, providing support for clients' worldwide translation and internationalization needs. ABLE Innovations' process management expertise and veteran localization staff dramatically reduce the complexity and costs of producing multilingual applications, Web sites and content. By offering rapidly deployable and innovative solutions, ABLE Innovations ensures qualitatively better results for clients in Technology, Life Science, and Energy Industries. Commitment to clients is further supported through The ABLE Guarantee™: Cost Savings, Quality, and On-Time Delivery.